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I heard an inspiring story a few years ago about bicycle racing. I was inspired by it and I have since shared it with my kids, friends and coworkers on occasion. I have used it to provoke thought and motivate our team at Hole in the Wall. Over time the details had become a little … Continued

Value is commonly defined as a monetary quantity that is attached to an item, or goods and services. The lower the price, the better the value. Everyone enjoys a good deal, a buy one get one offer, or a 20% off coupon. We all like that because we feel we are getting more value for our … Continued

A review is simply a customer reporting their experience with your company. Good or bad, a review serves to gauge how well your company performed a job.  A good review will build your reputation as a reliable service provider and persuade future customers to hire you.  A bad customer review will create doubt that you … Continued

When I was in high school many years ago, I bought an old pickup truck. I loved that truck and worked on it and fixed things and drove it everywhere. It did, however, have one annoying habit. Without notice it would suddenly dart off to the right and almost drive me into the ditch, or … Continued

What if the way that you went about your work could be improved?  What if it was better organized by a systematic way of doing things. A way that would save time and increase productivity and profits by eliminating wasted time and effort while providing a superior experience for your customer. What if you had a … Continued

A company‘s culture is defined as a set of beliefs and behaviors that create the personality of an organization. This will include elements like core values and your vision for employees and your company. It can reflect dress code, work hours, employee conduct, training, customer interaction, phone and email etiquette, office hours, and company benefits. … Continued